At Xorix we recognize the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws in all countries in which Xorix operates.

Our Privacy Policy describes Xorix's general privacy practices that apply to personal information we collect, use and share about our clients, suppliers and other organizations with which Xorix has or contemplates a business relationship.

Why and how we collect and use your personal information

We may collect your personal information as an individual for various purposes, such as the following:

  • Access and use of websites or other online services 
    When entering our website, or using our online service, we will record information necessary to provide you with access, for the operation of the website and for us to comply with security and legal requirements in relation to operating our site, such as passwords, IP address and browser settings. We also collect information about your activities during your visit in order to personalize your website experience, such as recording your preferences and settings, and to collect statistics to help us improve and further develop our websites, products and services.
  • Responding to your request for information, subscribe, or support 
    When you contact us (online or offline) in connection with a request for information, to subscribe to a service, to provide you with support, or to participate in a forum or other social computing tool, we collect information necessary to fulfil your request, to grant you access to the product or service, to provide you with support and to be able to contact you. For instance, we collect your name and contact information, details about your request and your agreement with us and the fulfillment, delivery and invoicing of your order and we may include client satisfaction survey information. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you. 

    When you provide your name and contact information to register in connection with such a request, the registration may serve to identify you when you visit our websites. For ordering of any of our services we require you to have registered a Xorix ID. Registration may also allow you to customize and control your privacy settings.
  • Contacting employees of our clients, prospects and suppliers 
    In our relationship with clients or prospects and suppliers, they also provide us with business contact information (such as name, business contact details, position or title of their employees, contractors, advisors and authorized users) for purposes such as contract management, fulfillment of services, provision of support, invoicing and management of the services or the relationship.
  • Marketing 
    Most information we collect about you comes from our direct interactions with you. When you register for an event we may collect information (online or offline) in relation to the event organization, and during an event, such as participation in sessions and survey results. We combine the personal information we collect to develop aggregate analysis and business intelligence for conducting our business and for marketing purposes. You can choose to receive information by email, telephone or postal mail about our services, or sign-up for subscriptions. When visiting our website or using our services we may provide you with personalized information. You can always opt-out from receiving personalized communication by sending an e-mail to unsubscribe@xorix.com.

Where we reference that we use your personal information in connection with a request, order, transaction or agreement (or preparing for the same), or to provide you with services that you requested (such as a website), we do this because it is necessary for the performance of an agreement with you.

Where we reference that we use your personal information in relation to marketing, improvement or development of our services, for reasons of safety and security, or regulatory requirements other than in connection with your agreement or request, we do this on the basis of our or a third party’s legitimate interests, or with your consent. When we collect and use your personal information subject to the EU Privacy Legislation this may have consequences for Your Rights.

 

Sharing of Personal Information

As a global trading organisation offering a wide range of services, with business processes, management structures and technical systems, Xorix has implemented policies, along with standards and procedures, for consistent protection of personal information.

Where appropriate, Xorix may also share your personal information with selected partners to help us provide you, or the company you work for, products or services, or to fulfil your requests, or with your consent. When selecting our suppliers and partners, we take into account their data handling processes.

If Xorix decides to sell, buy, merge or otherwise reorganize, such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of such information from sellers. It is Xorix's practice to require appropriate protection for personal information in these types of transactions.

Please be aware that in certain circumstances, personal information may be subject to disclosure to government agencies pursuant to judicial proceeding, court order, or legal process. We may also share your personal information to protect the rights or property of Xoris, suppliers or clients, and others when we have reasonable grounds to believe that such rights or property have been or could be affected.

 

Use of Cookies

Cookies are files or pieces of information that may be stored in your computer's hard drive when you visit our website. We use cookies to better tailor our site and our services to your interests and needs. Cookies may also be used to help speed up your future activities or to improve your user experience by remembering the information that you have already provided to us. We do not use cookies to retrieve information from your computer that was not voluntarily provided by you. The use of cookies is an industry standard and you will find them at most websites. Most browsers are set by default to accept cookies. If you would prefer, you can set your browser to refuse cookies or to alert you when cookies are being sent so that you can flush them from your browser if you object to their presence.

 

Information Security and Accuracy

We intend to protect your personal information and to maintain its accuracy. Xorix implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorized access, use and disclosure. For example, we encrypt certain sensitive personal information such as credit card information when we transmit such information over the Internet. We also require that our suppliers protect such information from unauthorized access, use and disclosure.

 

Retention Period

We will not retain personal information longer than necessary to fulfil the purposes for which it is processed, including the security of our processing complying with legal and regulatory obligations (e.g. audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise or defence of legal claims.

 

How to contact us

If you have a question related to this Privacy Statement, please contact us by using this form. Your message will be forwarded to the appropriate member of Xorix's Data Privacy Team, such as Data Protection Officers or members of their teams.

For the purposes of the EU General Data Protection Regulation (GDPR), the controller of your personal information is Xorix, 18 Harcourt Road, Admiralty, Hong Kong.

 

Your Rights

You can request to access, update or correct your personal information. You also have the right to object to direct marketing. You can access the request process here.

You may have additional rights pursuant to your local law applicable to the processing. For example, if the processing of your personal information is subject to the EU General Data Protection Regulation ("GDPR"), and your personal information is processed based on legitimate interests, you have the right to object to the processing on grounds relating to your specific situation. Under GDPR you may also have the right to request to have your personal information deleted or restricted and ask for portability of your personal information.

 

Right to Lodge a Complaint

In the event you consider our processing of your personal information not to be compliant with the applicable data protection laws, you can lodge a complaint:

  • Directly with Xorix by using this form.
  • With the competent data protection authority. The name and contact details of the Data Protection Authorities in the European Union can be found here.

 

Changes to our Privacy Statements

From time to time we may update this Privacy Statement, as well as any other specific privacy statement. When making changes to this Privacy Statement, we will add a new date at the top of this Privacy Statement.