Xorix provides its partners the power to manage their outsourcing teams in the most appropriate manner to achieve their business objectives.

There are no right or wrong ways to manage teams, however we do believe that some models are more suitable than others when the business objectives are clearly understood.

Below we outline the various models that are available to better manage various groups of human resource skill-sets.

Single Channel

Single Channel is an individual or group of human resources with one skill-set.

For example, an individual or group of bookkeepers represents one skill-set.

What is it?

One skill-type or Single Channel.

Typically, a certified or highly trained individual or team specialising in one specific field of expertise.

Suitability

For those who require highly targeted experience in one particular field.

Workflow

Clients manage their staff directly, one-to-one.

Rate Model

Hourly Rate x Hours Per Month = Total Cost Per Month

For example:

Bookkeeper $13.95 per hour x 76 hours = $1,060.20 per month

Multi-Channel

Multi-Channel is a group of human resources that deliver more-than-one skill-set and workflow is via multiple points of contact.

What is it?

More-than-one skill-type or Multi-Channel.

Typically, a certified or highly trained individual or team specialising in More-than-one specific field of expertise.

Suitability

For those who require highly targeted experience in more-than-one particular field.

Workflow

Clients manage their staff directly, one-to-many.

Rate Model

Hourly Rate per Skill-Set x Hours Per Month = Total Cost Per Month

For example:

Bookkeeper $13.95 per hour x 76 hours = $1,060.20 per month + Web Developer $11.97 per hour x 50 hours = $598.00 per month

= Total per month $1,658.20 per month

Omni-Channel

Omni-Channel is a group of human resources that deliver more-than-one skill-set, and workflow is via a single point of contact.

For example, a bookkeeper and web developer represents more-than-one skill-set; and clients communicate with their team via an Account Manager who is the client’s single point of contact.

What is it?

More-than-one skill-type or Multi-Channel.

Typically, a certified or highly trained individual or team specialising in More-than-one specific field of expertise.

Suitability

For those who require highly targeted experience in more-than-one particular field.

Workflow

Clients manage their staff directly, one-to-many.

Rate Model

Hourly Rate per Skill-Set x Hours Per Month = Total Cost Per Month

For example:

Bookkeeper $13.95 per hour x 76 hours = $1,060.20 per month + Web Developer $11.97 per hour x 50 hours = $598.00 per month

= Total per month $1,658.20 per month