We provide essential back-office support designed to assist real estate agencies across Australia and New Zealand.

Our real estate virtual assistants (VA for short) will help accelerate many existing functions within your operations, streamline processes, increase productivity, customer service experiences and engage in new business growth strategies. Most agencies engage us for business growth activities, rather than cost reduction.

Property Management Support

Property Management Process Support

  • Issue agency agreements
  • Arrange property media, liaise with media companies, clients
  • Setup new property listings on various platforms
  • Review applications and provide shortlist to the property manager
  • Prepare lease agreements
  • Request water efficiency reading from landlord
  • Organise tradesman to go out to a property for maintenance and testing
  • Advise strata on new tenant details
  • Schedule routine inspections
  • Schedule outgoing inspections
  • Arrange for pool maintenance if required

Communication Support

  • Respond to new landlord enquiries and setup a time for property managers to connect
  • Respond to emails on behalf of property managers via an escalation process
  • Confirm tenants on their successful application and arrange for bond payment
  • Advise landlords of expiring pool compliance certifications
  • Advise tenants lease expiry and assist with the vacating process
  • Handle enquiry for vacant properties & arrange inspections

Accounting Support

  • Setup bonds online
  • Release bond at the end of lease
  • Reminder emails and call to tenants if in arrears
  • Assist in arrears collection via a documented process
  • Pay and file utility bills
  • Conduct daily receipting & trust account reconciliation
  • Enter creditor invoices for payment

Maintenance Support

  • Respond to maintenance requests
  • Track progress of repairs
  • Pay trades people upon completion via local third party authorisation (client provides final approval prior to funds being transferred)

Marketing Support

  • Website maintenance as required, update agent profiles and more
  • Social Media content production to maintain activity rates
  • Competitor tracking and preparation of monthly activity reports
  • Track technology trends and prepare monthly activity reports

General

  • File applications, file signed lease agreements, bond certificates, inspections reports and all other relevant communication by property via the cloud
  • Support property manager in all general aspects as they see fit