We provide essential back-office support designed to assist real estate agencies across Australia and New Zealand.

Our real estate virtual assistants (VA for short) will help accelerate many existing functions within your operations, streamline processes, increase productivity, customer service experiences and engage in new business growth strategies. Most agencies engage us for business growth activities, rather than cost reduction.

Sales Support

Sales Process Support

  • Manage sales transaction workflow from end-to-end, following strict procedures such as responding to sales enquiries, set up initial meetings and issue agency contracts
  • Manage new listing checklists to get everything underway
  • Book real estate media, liaise with vendors and tenants to assure access to the property and upload the relevant media to various portals
  • Update all CMS platforms as required. New listings, changes to listings and more
  • Data entry of new listings, contacts and more

Communication Support

  • We will show you how to integrate phone support via an escalation process to better manage in and outbound calls
  • We will show you how to have your local team working seamlessly with your VA via cloud-based email platforms and a documented escalation process
  • Calendars support via setting up appointments with sellers, buyers, trades, brokers, legal and more

General

  • Research property details, comparable sales and more
  • Research community developments, changes, improvements and more
  • Assistance with preparing market appraisals
  • Manage client feedback forms and prepare weekly reports for agents

Marketing Support

  • Website maintenance as required, update agent profiles and more
  • Social Media content production to maintain activity rates
  • Competitor tracking and preparation of monthly activity reports
  • Track technology trends and prepare monthly activity reports

Concierge

  • Manage any personal requirements, online shopping, deliveries
  • Assisting clients moving in and out of property such as preparation of quotes
  • Travel, accommodation, car hire, flights and restaurant bookings